Provide ongoing support for current and potential clients via website and Social Media, collect and analyze customer feedback and competition to represent  the “voice of the customer” for the team


·  Manage current user requests and feedback and provide the team with the insights on regular basis;

·  Work on process improvement, including the transition to automated ticketing system;

·  Manage potential content and business collaborations;

·  Measure client satisfaction rates via conducting interviews, launching surveys etc;

·  Partner with the Operations team to resolve any processing and data issues. 

Улугбек Зайниев
COO в Oyster

Миссия Oyster ( - вдохновлять детей на поиск своего призвания. С 2017 года мы создаем детские образовательные продукты (наборы с экспериментами по профессиям), и с 2019 года успешно продвигаем их на рынке США. Над нашим продуктом работает международная команда, включая продуктовых дизайнеров, иллюстраторов, редакторов, STEAM-методистов, видео-операторов и маркетологов со всех уголков планеты - из Москвы, Нью-Йорка, Сан-Франциско, Шеньчженя.


Personal Requirements

·  Higher education;

·  Upper-Intermediate|Fluent English;

·  Experienced Excel user;

·  Client oriented approach;

·  Self motivated individual.


Why Oster?

·  Global Kids Market: you will learn what are the specifics of the international market for children's educational products

·  Lean Manufacturing: you will become familiar with the process and stages of the flexible creation and production of physical products

·  You have unlimited opportunities for growth and development in a young agile company