- Provide users with support services, answer their questions, operate with the knowledge base;

- Troubleshooting;

- Conduct research;

- Create and systemize content for FAQ;

- If you have tech background – participate in product development and implementation management.

TestDirectly is a Los Angeles-based software company that works seamlessly with the LigoLab Operating Platform and provides a direct-to-consumer portal for laboratory testing. The platform helps streamline workflows for organizations, testing sites, patients, and labs, improving efficiency, safety, and turnaround times. Now the company is looking for a new team member to take on customer support responsibilities and other various tasks in this powerful startup.


Daria Stranadko
Hiring Manager at Grintern в TestDirectly

Why join TestDirectly?

This opportunity is unique since:

- You will have an opportunity to start your career in the rapidly growing Silicon Valley startup;

- You will work in a diverse and friendly team of talented people, learn from experts and mostly communicate with the founder, implementation manager and business developer – great learning and networking opportunities;

- You will be part of the company holding an important and inspiring mission connected to healthcare (which is so relevant nowadays);

- You will work in the American market, constantly practice English and business communication.

*The employee recruitment for this vacancy is carried out by the hiring agency Grintern. We guarantee our job seekers that we only work with reliable companies that can be trusted, and that we provide you with a safe and secure working environment. If it seems to you that you lack the competencies for this vacancy, but your English level is C1 and higher and you want to work in an international company, write to daria@grintern.co - we will help you find a vacancy that you will definitely like!


- Excellent written communication in English - you will work on the English-speaking Internet, communicate with clients in the American market;

- Great working speed, accountability and attention to details (in the second sentence of your cover letter please mention what your favorite vegetable is);

- Proactiveness, energy, and desire to communicate with clients;

- Independency and self-reliance - you understand the tasks without asking a lot of clarifying questions;

- Desire to deal with various tasks;

- Ability to adjust the working hours to the PST time zone (that is, sometimes to work after 19:00 Moscow time);

- (Tech skills will be advantageous).


- Part-time employment (4 hours per day, 5/2), with an opportunity to grow to full-time based on your performance;

- Remote work;

- Constant learning and development together with the team;

- The opportunity to gain entrepreneurial experience;

- Competitive salary on a junior level.

Application deadline: 25 Aug 2020

Only the applicants with a cover letter will be considered: in a letter in English, tell us why you are the ideal candidate for this position.


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