Core focus is centered on building efficiencies and maintaining brand identity for all customer touchpoints, streamlining customer feedback, collect and analyze customer feedback and competition to represent the “voice of the customer” for the team. Customers from the USA. 
Responsibilities 
· Manage current user requests and feedback and provide the team with the insights on regular basis 
· Work on process improvement, including the transition to automated ticketing system 
· Manage potential content and business collaborations 
· Measure client satisfaction rates via conducting interviews, launching surveys etc. 
· Demonstrates analytical and strategic thinking to impact growth 
· Partner with the Operations team to resolve any processing and data issues 
· Improves internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools 


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HR Manager
HR Manager в Oyster

The mission of Oyster is to inspire children to find their calling. Since 2017, we have been creating children's educational products (sets with experiments on professions), and since 2019 we have been successfully promoting them in the US market. An international team of professionals works on our product, including product designers, illustrators, editors, STEAM methodologists, video operators and marketers from all over the world - Moscow, New York, San Francisco, Shenzhen.



Требования

Requirements 
· Proven success in creating exceptional and impactful customer service experiences (2 years) 
· Native-level verbal and written English (or very close to it) 
· You are friendly, professional, and know how to take care of and be responsible for your customers 
· Highly organized when it comes to task tracking across multiple clients 
· Excellent communication and collaboration skills 
· Quick learning ability, discovery of problems and organization of solutions, identification of problems, determination of root causes 
· Experienced CRM and Excel user 

Условия

Why Oster? 
· Global Kids Market: you will learn what are the specifics of the international market for children's educational products 
· Lean Manufacturing: you will become familiar with the process and stages of the flexible creation and production of physical products 
· You have unlimited opportunities for growth and development in a young agile company 
· Our headquarter is in the very of Moscow, tea and fruits are always in the kitchen 

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