What will you do?

- Ensure customers of the grocery delivery company consistently receive friendly and helpful service.

- Maintain the live chat with customers to answer their questions and help to deal with problems (e.g., if they did not receive something in their order or want the replacement of some products, etc.).

- Collect the knowledge base of all the cases and issues faced.

- Conduct market research, collect clients’ feedback.

Fridge No More is the New York-based company providing the service of 15 minutes free grocery delivery with no minimum order, no hidden fees, and no subscription. The company is founded by Anton Gladkoborodov – a successful entrepreneur with an impressive experience and several other startups.

Now Fridge No More is getting launched and the team is looking for a customer-oriented person with fluent English to help them create the best grocery delivery service in New York.

Thumbnail_img_4858
Kristina Zhdan
Hiring Manager at Grintern в Fridge No More

Why join Fridge No More?

- You will be part of the New York startup launch! What could be a more exciting experience?

- You will get valuable entrepreneurial experience and learn how all the processes in the startup are created and implemented.

- You will communicate directly with the founder.

- You will have an opportunity to challenge yourself and grow together with the powerful team of talented people.

*The employee recruitment for this vacancy is carried out by the hiring agency Grintern. We guarantee our job seekers that we only work with reliable companies that can be trusted, and that we provide you with a safe and secure working environment. If it seems to you that you lack the competencies for this vacancy, but your English level is C1 and higher and you want to work in an international company, write to kristina@grintern.ru - we will try to help you find a vacancy that you could apply to!

Требования

- Fluent English – you will constantly communicate with American clients and represent the company, customers will judge the whole company based on the level of service you provide.

- Perfect written communication skills – you know how to write polite chat-messages to help customers, and you always double-check to make sure that your grammar and spelling are ideal.

- Quick reaction – you need to answer each customers’ request as soon as possible and be ready to make fast decisions.

- Empathy – you need to collect customers’ feedback, ask the right questions, and create a dialogue where customers would be open to share emotions and experience.

- Always be available from 8:00 till 10:30 PST (22:00-00:30 Moscow time).

Условия

- Part-time employment (4 hours per day, 5/2), you can combine with studies.

- Remote work.

- Constant learning, growth, and development together with the team.

- The opportunity to gain entrepreneurial experience and work with a progressive startups' founder.

- Competitive salary on the junior level.

- Quick selection process.

Application deadline: 20th of September 2020

Only the applicants with a cover letter will be considered: in a letter in English, tell us why you are the ideal candidate for this position.

Оплата

Оплата по результатам.