Responsibilities

· Manage current user requests and feedback and provide the team with the insights on regular basis
· Work on process improvement, including the transition to automated ticketing system
· Manage potential content and business collaborations
· Measure client satisfaction rates via conducting interviews, launching surveys etc.
· Demonstrates analytical and strategic thinking to impact growth
· Partner with the Operations team to resolve any processing and data issues
· Improves internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools

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HR Manager
HR Manager в Oyster

Миссия Oyster — вдохновлять детей на поиск своего призвания! С 2017 года мы создаем детские образовательные продукты (наборы с экспериментами по профессиям), и с 2019 года успешно продвигаем их на рынке США. Над нашим продуктом работает международная команда профессионалов, включая продуктовых дизайнеров, иллюстраторов, редакторов, STEAM-методистов, видео-операторов и маркетологов со всех уголков планеты — из Москвы, Нью-Йорка, Сан-Франциско, Шеньчженя.

Требования

· Proven success in creating exceptional and impactful customer service experiences
· Native-level verbal and written English (or very close to it)
· You are friendly, professional, and know how to take care of and be responsible for your customers
· Highly organized when it comes to task tracking across multiple clients
· Excellent communication and collaboration skills
· Quick learning ability, discovery of problems and organization of solutions, identification of problems, determination of root causes
· Experienced CRM and Excel user

Условия

· Global Kids Market: you will learn what are the specifics of the international market for children’s educational products
· Lean Manufacturing: you will become familiar with the process and stages of the flexible creation and production of physical products
· You have unlimited opportunities for growth and development in a young agile company
· Our headquarter is in the very of Moscow, tea and fruits are always in the kitchen

Оплата

Оплата по результатам собеседования.