Front Desk Management:

  • Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.

  • Greet members and guests with a warm and welcoming demeanor.

  • Ensure all visiting guests are in accordance with WeWork’s guest policy by ensuring all guests properly sign-in via Welkio iPad.

  • Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.

  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.

  • Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.

  • Keep the front desk clean and organized.

  • Notify members of any food deliveries and couriers.

  • Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

Events and Membership Engagement:

  • Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.

  • Consistently celebrate members’ successes and milestones through gifts and notes.

  • Distribute all necessary info to promote the event including the creation and posting of weekly events poster and individual event posters.

  • Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).

  • Input notes into Spacestation or equivalent system about Members.

  • Identify and execute opportunities to connect members with each other.

  • Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

  • Be active on the WeWork member network to engage members.

  • Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.

  • Ensure music levels and activations are appropriate to the daypart and occasion.

  • Write and send broadcasts relating to building updates.

Building Operations and Management:

  • Receive, process, sort, and organize all mail.

  • Locate and issue post via the regional system to members upon request.

  • Keep the mailroom organized and clean.

  • Return to Sender’ for unidentified mail and former member mail after 30 days of no-pick up.

  • Ensure courier parcels have all the correct details for scheduled pick-ups.

  • Investigate, escalate, and resolve ‘lost’ packages.

  • Know and explain WeWork policies and procedures around mail and mailroom.

  • Track, audit, and organize keys collected and distributed.

  • Manage keycard stock and request new inventory as needed.

  • Collect keys and key cards upon move-out.

  • Review location and how to use each piece of Emergency Equipment.

  • Provide support for an automated coffee machine for guests and members.

Анастасия Цыпкина
Hiring coordinator в WeWork

Компания WeWork была основана в 2010 году с целью создания среды, которая будет объединять людей и компании и позволит им выполнять свою работу наилучшим образом. С момента открытия нашего первого офиса в Нью-Йорке мы выросли в глобального поставщика рабочих пространств и стремимся предоставлять гибкие решения, создавать вдохновляющие, абсолютно безопасные пространства, а также дарить возможность быть частью невероятного сообщества. Сегодня мы постоянно ищем новые подходы к созданию атмосферы, в которой любые специалисты — будь то фрилансеры или компании из списка Fortune 500 — смогут найти мотивацию, работать с максимальной отдачей и чувствовать себя счастливыми, потому что за этим будущее.


We’d love to hear from you if you meet the qualifications below:

  • College graduate with a four-year degree preferred, but not required.

  • Customer service and/or sales experience a plus.

  • Must have strong verbal and written communication skills.

  • Outstanding interpersonal and multitasking skills.

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.

  • Passion for entrepreneurial communities.

  • Passion and understanding of WeWork’s mission and values.

  • Proficient in basic computer skills.


Work hours: 5/2 9-18

Compensation: negotiable


Individual learning program

Access to 800 WeWork locations all over the world