OSOME is an online assistant that builds financial back-office solutions for small eCommerce businesses (Amazon sellers, Shopify store owners, etc.). The company helps entrepreneurs who have better things to do than papers by managing accounting, reporting, and other financial tasks with the help of artificial intelligence tools. Through automation, the company’s business model drives a step-change in both efficiency and customer satisfaction that leads to a high potential for growth and profitability. 

OSOME was founded in 2017 by Victor Lysenko and is headquartered in Singapore, also has a presence in the United Kingdom, as well as Hong Kong. Victor is a serial entrepreneur who's also the founder of such companies as Groupon Russia & RocketBank. 

Right now lots of new clients are being brought to the company, so they're looking for more people to join their team. OSOME wants a curious and motivated Jr. Client Success Associate. At OSOME they have client services at the center of everything that they do and this role is critical for ensuring the best possible client experience during onboarding and then during the lifetime of the client. Do you want to work in an international company alongside true professionals? Submit your application now!

What will you do? 

  • Following and improving existing processes - your primary task will be to communicate with clients and minimize their waiting time before the setup. You will receive a checklist of how to proceed and work with 50 clients weekly. 

  • Having projects that ensure once we see a pattern of something causing clients to have issues it is resolved once and for all.

  • Analyzing and systemizing clients’ messages - preparing reports about the conclusions. 

  • Checking existing dashboards if the information provided is correct - you will receive examples of the right information. 

  • Updating clients lists.

Potential responsibilities: 

  • Communicating with clients via chats. 


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Diana Klishchenko
HIRING MANAGER AT GRINTERN в OSOME

Why join? 

- Great opportunity to join an international team. 

- Start your career in a company where you can learn and grow professionally. 

Требования

  • Excellent written English skills - you'll communicate with native English speakers in your team, so we expect you to have a minimum of an Advanced level and for sure we don't want to see any mistakes.

  • Clear communication - you are not afraid to ask questions if you have trouble with tasks. 

  • Be a proactive team player who's not afraid to speak up your own opinion - seriously, the company is looking for a person with many ideas, not just an executor.

  • Self-reliance - you only need a KPI and you can create your own tasks. You will be trained but you should also be able to find your own way to complete any task. 

  • Diligence - there is a lot of work to do, we need you to be able to work through a large amount of data. 

  • Ability & desire to learn - you should be able to work in a fast-paced environment. 

  • Creativity - the company expects you to generate new ideas and propose ways of improving the business. 

  • Attention to detail - you’ll be going through lots of information, we need you to stay focused and attentive to detail.

  • Ability to work from 8-00 am London time (meaning from 11 am Moscow time). 

Условия

  • Full-time employment (8 hours per day, 5/2). For this vacancy, we consider only last-year students and recent graduates, and we will not consider candidates planning to combine several jobs. 

  • Remote work. You may be located in any country or city, just need a good Internet connection. 

  • You will have the opportunity to work with global teams.

  • Stability - this is not an internship or project work, we consider only the candidates looking for a long-term commitment.

  • Quick selection process.

Application deadline: 25th of February 2022. 

Please note that the later you apply - the more intensive your selection process will be, for example, you will have less time for the test assignment, etc.

1. Fill in the application form - attach your CV;

2. Complete the VCV recording;

3. Complete the test assignment;

4. Have a Zoom-interview with Grintern’s Recruiter (no video required);

5. Have a video Zoom-interview with the company’s founder;

6. Get hired!

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