Role & responsibilities:

  • We are looking for full-time Customer Services Advisers to be based in our newly opened Moscow office
  • This is an exciting and extraordinary opportunity to work within an international team that has almost-obsessive dedication to excellence in Customer Service

As Customer Service Agent, you will be responsible for:

  • Online Customer support via several channels including phone, email, live chat and social media
  • Support of sales by being aware of current trends, styles and availability of products
  • Liaising with boutiques, logistics and other partners to ensure up to date delivery schedule
  • Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions.
  • Being front line voice and ears of Farfetch

People Team Manager в Farfetch

Farfetch is the world’s largest online marketplace for luxury fashion. We provide online access to a network of 300 elite boutiques in 30 countries and have customers in 180 countries.

Farfetch was founded in 2008 and today it is headquartered in London with a team of over 800 people spread around offices in New York, Los Angeles, Sao Paolo, Porto, Tokyo, Shanghai, Hong Kong and now finally in Moscow. Despite the growth and rapid expansion worldwide, we are still a young company with an entrepreneurial spirit and an innovative culture


Ideal candidate:

  • Has extensive luxury Customer Service background, whether on the shop floor or in online contact centre
  • Has excellent verbal and written communication skills in Russian and English (essential)
  • Possesses a genuine passion and confident with the ability to deliver dazzling world-class Customer service by phone and email
  • Has solid IT skills, and if possible, experience with Zendesk
  • Resourceful and able to work with limited supervision and able to use personal initiative
  • Positive, can-do attitude and approach to day-to-day challenges
  • Self-assured with styling abilities to provide an individual service
  • Available to work flexible shifts


Compensation & benefits:

  • Competitive salary and bonus scheme
  • Immense opportunities for initiative and development within one of the world’s fastest growing businesses in online fashion
  • Paid trainings conducted by coaches
  • Staff discounts on all Farfetch products